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    Shopify Support Retainer

    Shopify Technical Support Retainer

    A monthly Shopify retainer that behaves like an in-house team without the overhead. You get a dedicated senior developer for maintenance, small improvements, bug fixes and priority troubleshooting — booked hours you actually use, not surprise invoices.

    Senior UK Shopify teamFixed scope & timelineReply within 1 working day

    150+

    UK businesses served

    97%

    Client retention

    10+ yrs

    On Shopify

    < 24h

    Reply time

    Fit check

    Who this is for

    • Established Shopify or Shopify Plus merchants with no in-house dev team.
    • Marketing teams tired of waiting weeks for freelancers to reply.
    • Founders who want a partner responsible for uptime, speed and small wins.
    • Stores relying on complex app stacks (Klaviyo, Recharge, Gorgias, Judge.me, etc.) that need someone who understands the whole picture.
    • Brands preparing for a peak period (Black Friday, launches) who want a safety net.

    Scope

    What's included

    • Dedicated senior Shopify developer as your primary point of contact
    • Guaranteed response times during UK business hours
    • Theme edits, section builds, and template improvements
    • Bug fixes and troubleshooting across theme, apps and checkout
    • App installations, configuration and audits
    • Speed monitoring and Core Web Vitals improvements
    • Liquid, CSS and JavaScript development
    • Shopify Flow, Functions and metafield work
    • Monthly health report with recommendations
    • Slack, email or ticket-based communication — your call
    • Priority queue during BFCM and peak sales periods
    • Version-controlled deployments — no cowboy live edits

    Process

    How we deliver

    Step 01

    Kick-off audit

    We audit your store, theme, apps and speed baseline so we start with a clear picture of risks and quick wins.

    Step 02

    Backlog & priorities

    You send tasks through a shared board. We scope, estimate and prioritise weekly with you.

    Step 03

    Deliver & QA

    Work is delivered in short cycles, QA'd in a preview theme, then merged live with rollback ready.

    Step 04

    Report & iterate

    Every month you get a report of hours, work shipped, performance changes and recommendations for next month.

    Impact

    Outcomes you can expect

    Fewer bugs reaching customers thanks to structured QA and deployments.
    Faster load times and improving Core Web Vitals month over month.
    A backlog that actually moves, instead of a wishlist that gathers dust.
    Confidence going into BFCM knowing someone owns your store's stability.
    A single accountable partner for anything Shopify — theme, apps, checkout, integrations.

    Proof

    See it in practice

    Vuba Surfaces/Manufacturing & trade

    Scaling B2B ordering for a fast-growing resin manufacturer

    How a productised Shopify retainer replaced offline ordering with a self-service trade experience — cutting order processing time by 55% and shifting 78% of orders to self-service.

    -55%
    Order processing time
    78%
    Orders now self-service
    All Shopify case studies

    FAQs

    Common questions

    Next step

    Talk to a Shopify specialist

    Built for UK SMEs. Choose the option that fits — we'll reply within one working day with next steps and a clear scope.

    • ✓ No obligation, no sales pressure
    • ✓ Senior Shopify developer on every call
    • ✓ Fixed scope and pricing before we start

    We'll reply within one working day. Your details stay with us.