Privacy Policy
Last updated: March 2025
Information We Collect
We collect information you provide directly to us, such as when you fill out a contact form, request a quote, or communicate with us. This may include your name, email address, phone number, company name, and details about your project requirements. We also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and browsing behaviour through cookies and similar technologies.
How We Use Your Information
We use the information we collect to respond to your enquiries and provide the services you request; communicate with you about projects, updates and promotional offers; improve our website, services and user experience; analyse website traffic and usage patterns; comply with legal obligations; and protect our rights and interests.
Data Sharing & Third Parties
We do not sell, rent or trade your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and delivering our services (such as hosting providers, analytics tools and email platforms). These providers are contractually bound to protect your information and only use it for the purposes we specify.
Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic and understand where our visitors come from. You can control cookie preferences through your browser settings. Essential cookies are required for the website to function properly, while analytics and marketing cookies are optional.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. Contact form submissions are typically retained for 24 months unless you request earlier deletion.
Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the right to access, correct, delete or restrict processing of your personal data. You may also object to processing, request data portability, and withdraw consent at any time. To exercise any of these rights, please contact us using the details provided below.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: connect@thedigitalhub.uk. This website and its associated administrative operations are managed by BCHLL LTD, which acts as the data controller for this website. Business address: English House, Railway Street, Pocklington, York, YO42 2QZ.