TheHub

Our Solution

A single bespoke platform: React and TypeScript with TanStack Start on the front end, a Postgres cloud backend with row-level security on every table, and server functions handling payments, email, AI, scheduling and integrations.

Support built around real SLAs. Tiered policies (Standard, Gold, Priority 24/7) with response and follow-up targets, versioned so a customer's acceptance is recorded against the exact terms they agreed to. A traffic-light indicator shows remaining time on every ticket, first replies tell the customer which SLA they are on, tickets awaiting a customer are nudged on a sensible cadence and auto-closed after a defined quiet period, and out-of-SLA work carries a published minimum chargeable rate rather than quiet goodwill.

Chargeable work, paid before it starts. Super admins attach a cost to a ticket, which generates a Stripe payment link. The ticket enters a payment hold — flagged "Awaiting payment" and protected from auto-close — and the confirmed payment posts straight back into the thread. Work begins when the money has landed.

AI where it saves time, not as a gimmick. AI triage, reply drafting, translation and reporting insight run on a metered credit system, so the cost of AI is visible and controlled rather than open-ended.

Contracts, NDAs and signatures, in-platform. Onboarding runs a guided flow: company lookup, agreement review, a mandatory draw-or-upload signature, and an optional mutual NDA carrying an IP clause that assigns intellectual property to the client on full payment. Signed documents render to branded PDFs with the signature embedded, stored against the company and downloadable by staff and customer alike.

Every channel in one inbox. Email, web chat, WhatsApp, SMS and social messages all resolve to tickets. Internal Slack-style channels and DMs sit alongside them with ticket linking, mentions, @everyone broadcast, desktop notifications and sound alerts.

Billing that works both ways. Stripe-backed subscriptions with three tiers, monthly and yearly pricing, a 7-day trial and seat-based billing for public customers; SLA upgrades and per-ticket charges billed through the same integration for support clients. Paywall logic is scoped to the public product host, so Digital Hub's own clients never see a plan picker.

Projects, meetings and a workspace. Project areas with files, links, credentials in a gated vault, whiteboards and tasks with checklists, attachments, approval feedback, mentions and reactions — plus Zoho Meeting integration with instant and scheduled meetings launched from tickets or chats, branded ICS invites and a full calendar view.

Security enforced in the database. Multi-tenant isolation through row-level security on every public table, roles held in a dedicated table rather than on profiles, security-definer helpers to avoid recursive policies, restricted execution on privileged functions, and regular automated security scans with findings tracked and closed.

Mobile and installable. A responsive interface with mobile bottom navigation and app drawer, installable as a PWA on iOS, Android and desktop, plus a Capacitor shell with push notifications for native distribution.